Privacy Policy
At Promessa Studios, accessible via promessastudios.com, we are committed to protecting your privacy and upholding the highest standards of data protection. We respect your right to control your personal information and are dedicated to handling all personal data with integrity, transparency, and in compliance with applicable privacy laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
1. Introduction: Our Commitment to Privacy
Promessa Studios values your trust. We understand the importance of safeguarding your personal data and are committed to protecting it from unauthorized access, disclosure, misuse, or loss. This Privacy Policy outlines how we collect, use, and protect your data when you visit promessastudios.com, communicate with us, or use our services.
2. Scope of This Policy and Data Controller Responsibilities
This Privacy Policy applies to all data collected through promessastudios.com and any related communications or services. Promessa Studios is the “data controller,” meaning we determine the purpose and manner in which your personal data is processed. If you have any questions or concerns regarding this policy, please contact us at [email protected].
3. Categories of Personal Data We Process
We may collect and process the following categories of personal data:
– Usage Data: Information about your interactions with our website, including IP address, browser type, device characteristics, referring URLs, pages visited, session duration, and general usage patterns.
– Account Data: Information you provide when creating an account or placing an order, such as your full name, billing/shipping address, email address, and telephone number.
– Profile Data: Information related to your preferences, interests, purchase history, and user behavior on promessastudios.com.
– Communication Data: Records of customer support communications, inquiries submitted through contact forms or email, and engagement with our customer service team.
– Technical Data: Device type, operating system, system preferences, network identifiers, mobile and browser settings, and technology configurations.
– Transaction Data: Details of orders placed, payment method (not including full credit card information), transaction identifiers, and delivery information.
– Preference Data: Your choices regarding marketing communications, product categories of interest, and newsletter subscriptions.
4. Legal Bases for Processing Personal Data
We process your personal data on the following legal grounds, pursuant to the GDPR and relevant state laws:
– Consent: When you have explicitly granted permission for us to process specific categories of data (e.g. marketing preferences).
– Contractual Necessity: When processing is necessary to perform a contract or provide services you have requested, such as fulfilling orders or responding to support requests.
– Legal Obligations: When required to comply with applicable legal or regulatory obligations.
– Legitimate Interests: When processing is necessary for our legitimate business interests, provided such interests are not overridden by your rights and interests (e.g. website optimization, fraud prevention, and improving user experience).
5. Your Data Protection Rights
In accordance with GDPR, CCPA, and related privacy laws, you have the following rights regarding your data:
– Right of Access: You may request access to the personal data we hold about you.
– Right to Rectification: You may request correction of incomplete or inaccurate data.
– Right to Erasure: You may request deletion of your data, subject to specific legal and operational requirements.
– Right to Restrict Processing: You may request limitation of data processing under defined conditions.
– Right to Data Portability: You may request to receive your data in a structured, commonly used format and to transfer it to another data controller.
– Right to Object: Where we process data based on legitimate interests or for direct marketing, you may object to such processing.
– Right to Non-Discrimination (CCPA): You will not receive discriminatory treatment for exercising your rights under the CCPA.
Requests to exercise any of these rights may be submitted to [email protected]. We will respond in accordance with applicable legal timelines.
6. Data Security Measures
Promessa Studios implements robust technical and organizational safeguards to protect your data, including:
– End-to-end encryption of certain data types
– Secure server infrastructure and firewall protection
– Role-based access controls and multi-factor authentication
– Regular system audits and vulnerability assessments
– Staff training in secure data handling and privacy best practices
– Scheduled backups and disaster recovery capabilities
While we strive to protect your information, no system can ever guarantee complete security. We urge you to use secure networks and protect your login credentials.
7. International Transfers of Data
Where personal data is transferred outside the European Economic Area (EEA) or local jurisdictional boundaries (such as U.S. state lines), we ensure appropriate safeguards are in place, including:
– Standard contractual clauses approved by the European Commission
– Binding corporate rules or certifications
– Transfers to jurisdictions deemed by the European Commission or regulators as having adequate levels of data protection
We take all reasonable steps to ensure your data receives the same level of protection it would if residing in your home jurisdiction.
8. Data Retention Periods
We retain personal data only as long as necessary for the purposes listed in this policy or as required by law. Retention schedules include:
– Usage and Technical Data: 12–24 months
– Account and Profile Data: As long as your account remains active
– Communication Data: 2 years from the last interaction
– Transaction Data: 7 years for tax and legal compliance
– Preference and Marketing Data: Until consent is withdrawn or 2 years after last engagement
We periodically review and securely dispose of data that is no longer required.
9. Our Use of Cookies
promessastudios.com uses cookies and similar tracking technologies to enhance user experience and analyze website functionality. These include:
– Essential Cookies: Necessary for website navigation, account access, and core functionalities; these cannot be disabled.
– Functional Cookies: Provide personalization and remember user settings and preferences.
– Performance Cookies: Collect anonymous data to measure website traffic and performance.
– Analytics Cookies: Enable insight into visitor interactions to improve content and optimize the site’s performance using tools such as Google Analytics (subject to appropriate anonymization).
We do not use cookies for profiling or selling user data.
10. Cookie Management and Compliance
Visitors to promessastudios.com will have the option to manage cookie preferences using a cookie consent banner compliant with GDPR and CCPA requirements. You can modify your cookie settings in your browser at any time to block or delete non-essential cookies. For more information on how to control cookies, please consult your browser’s help documentation.
If you are a California resident, you may also exercise your right to opt out of the “sale” of personal data through the designated link in our cookie banner or footer of our website, in accordance with CCPA provisions.
11. Special Protections for Children
promessastudios.com is not directed at individuals under the age of 13, and we do not knowingly collect or process data from children under this age. If we become aware that we have collected data from a child without verification of parental consent, we will take steps to delete such information promptly. Parents or guardians who believe their child has submitted data may contact us at [email protected].
12. Policy Updates and User Notifications
We may revise this Privacy Policy to reflect changes in legal requirements, technology, or our business practices. Any significant changes to our data handling practices will be communicated through appropriate channels, including updates on promessastudios.com and, where required, direct notification via email.
We encourage you to review this page periodically to stay informed of how we protect your information.
13. Contact Us
Your privacy matters to us. If you have any questions, concerns, or wish to exercise your data protection rights, please contact our privacy team at:
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By using promessastudios.com, you acknowledge and agree to the terms of this Privacy Policy. We are committed to compliance and transparency, and welcome your inquiries regarding the protection of your personal data.